PACKAGE 1 - BASIC REFRESHER COURSE (R-FPFF & R-PST)

COURSE CANCELLATION, REFUND, SHIFTING & ATTENDANCE POLICY

1. CANCELLATION & REFUND POLICY

1.1 Course Cancellation by the Institute

Pondicherry Maritime Academy (PMA) reserves the right to cancel any course due to administrative or technical reasons, or insufficient enrolment.

In the event of course cancellation due to force majeure or circumstances beyond the Institute’s control, candidates will be eligible for shifting to a future batch without any additional shifting charges.

1.2 Refund Structure

Refund eligibility is determined by the time of withdrawal before the scheduled course commencement date.

1. More than 30 days before commencement: 75% refund of the course fees.
2. 15 to 30 days before commencement: 50% refund of the course fees.
3. 5 to 14 days before commencement: 25% refund of the course fees.
4. Within 120 hours (5 days) of commencement: No refund will be issued. The entire course fee paid will be forfeited.

1.3 Refund Request Procedure

Candidates requesting cancellation must send an email to info@pondicherrymaritime.com with their cancellation request and bank account details, including the account holder’s name, account number, and IFSC code.

1.4 Refund Processing

Eligible refunds will be processed within 10 working days and credited only to the candidate’s bank account through online bank transfer.

2. COURSE SHIFTING POLICY

2.1 Shifting Charges

Candidates requesting a course date change within 6 months of the original booking date will be charged a shifting fee of 10% of the total course fees paid.

Course shifting is subject to PMA’s approval, batch availability, and applicable course requirements.

2.2 No Cancellation After Shifting

1. The cancellation and refund policy applies only to the original course booking.
2. Once a course booking has been shifted to a future batch, it is no longer eligible for cancellation or a refund.
3. If a candidate withdraws after the course has been shifted, the entire course fee paid will be forfeited.
4. Courses carried forward through shifting are not eligible for refunds.

3. ATTENDANCE POLICY

3.1 D.G. Shipping-Approved Courses

Mandatory Attendance: 100% attendance is compulsory for all D.G. Shipping-approved courses. Candidates who fail to meet the attendance requirements must re-book and complete the entire course in the next available batch as a new enrolment.

4. GENERAL TERMS & CONDITIONS

1. Candidates are responsible for reviewing the cancellation, refund, shifting, and attendance policies before booking a course.
2. All cancellation and shifting requests must be submitted through PMA’s official communication channels.
3. Candidates must provide accurate bank account details for eligible refunds.
4. All course shifting requests are subject to batch availability and PMA’s approval.
5. D.G. Shipping-approved courses are governed by the applicable D.G. Shipping rules and guidelines.
6. By booking a course, candidates acknowledge that they have read and understood these policies.